The collections can be comprised of active wear, fitness bottoms, tops, and outerwear. They use raw materials, such as bamboo, and cotton, that have been certified organic. If the item is Out Of Stock, a refund will be given, otherwise the correct item will be shipped to you upon receipt of the incorrect item to our warehouse.Some clothing lines, such as Green Apple, are created with biodegradable and organic fabrics. A paid return label will be emailed to you to ship the incorrect items back to us. In this case, contact Customer Support at 14 days of receiving your order. Occasionally we make mistakes and might ship the wrong items. The customer will pay to have the items shipped back to them if items are sent to us outside of the time frame and/or not approved for return. We reserve the right to reject/refuse the refund for items that do not fit these qualifications. If we receive no response after 30 days, you forfeit your right to have the item returned to you. If an item is returned to us that is not authorized for return or refund, we will attempt to contact you up to 3 times. Items that cannot be returned for refund are items that are: Bedding, Clearance, Final Sale, Warehouse Sale, Black Friday Warehouse Sale, Last Call etc. Once an order has been placed, it cannot be changed or combined with another existing order. Women's swim must have the hygienic liner in place with hang tags attached to be eligible for return. If it has been visibly worn or washed, we will ship this back to you. Girl's, boy's, and men's swim is returnable as long as it has not been worn or washed and must have hang tags attached. Once the returned product is received at our warehouse, a refund less the cost of original and return shipping will be issued within 7 days. Contact us at return an item, and receive a return label. If you return items that have been denied or do not meet our return policy, the items will be returned to you at your cost. If these requirements are not met, the request will be denied. Items must be returned within 30 days of receiving them. The item must be new, unwashed, in the original packaging with all tags attached. In order to return an item you (the original purchaser) must contact us within 14 days of receiving your order. Please keep this in mind when placing an order that includes a customized product, as the entire order will ship once the product customization is complete.įor more information on our product customizations, read our Embroidery page. Our current processing time for orders containing customized products is 10-15 business days. We will ship items out in the order that we receive the product. Please order carefully.ĭue to the volume of orders, please allow a few days for your entire order to ship once we receive the garments. will not be able to be edited once the order is placed due to the volume of pre-orders. Pre-order items are considered Final Sale and cannot be returned or exchanged once received.Īddress changes, size changes, etc. Pre-orders cannot be canceled or changed in any way once the order is placed. Please check each item description carefully if the item is a pre-order for the expected ship date. *All shipping promotions currently exclude international orders and only apply to the contiguous United States* We also offer shipping to Alaska and Hawaii. If you receive a partial order, please know that we are doing our best to ship the remainder of your items in a timely manner and as close to the other items as possible. For instance, if you order luggage and a dress, those items will be split and shipped separately. There are certain product types that do not ship together. Your items are picked and packed in the order that they are received. Warehouse Sales, Site-Wide Sales, and other Seasonal Sales will ship within 5-8 business days from the time your order is received. Most orders ship within 2-5 business days from the time your order is received. Your order will be processed as soon as possible, and we do our best to fulfill the oldest orders first.
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